FAQs

How long does my order take to be delivered?

	Estimated Delivery Time (After Dispatch)
Auckland Region	2 - 3 business days
North Island (excl. AKL)	2 - 3 business days
South Island	3 - 5 business days

 

International Regions	Estimated Delivery Time (After Dispatch)
Australia	3 - 5 business days
Pacific Islands	5 - 7 business days
USA & Canada	5 - 7 business days
Asia & India	7 - 10 business days
UK & Europe	7 - 10 business days
Rest of the World	7 - 10 business days

 

Do you deliver to a PO Box?

Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.

 

How can I track my order?

Upon dispatch of your order, you will receive an email confirming your tracking details with either of our two shipping partners (NZ Post or DHL). Following your individual tracking link confirmation you will have an available contact number for your local office to make any queries.

 

What if I am not home?

Contact the local Customer Services from one of our two shipping partners to make a change to your delivery method.

DOMESTIC - NZ – contact NZ Post on 0800 501 501, have your tracking number ready during your phone call as your reference. Alternatively, visit https://www.nzpost.co.nz/contact-support/assistance/form for online support.

INTERNATIONAL – DHL Express have their ON Demand Delivery feature enabled on all tracking numbers so you can actually select your delivery method via your own tracking link, otherwise jump onto their website: https://www.dhl.com/ and track your shipment online.

Australia – if the above is not working for you call DHL: 13 14 06

 

My order is late?

Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.

 

DISCLAIMER

Tama O Le Nu'u Apparel Ltd is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Tama O Le Nu'u Apparel Ltd takes no responsibility for deliveries which are made to addresses entered in error. Please contact either NZ Post or DHL Express via your tracking number details.